If you share information with us that leads us to believe that there is a threat to your life, we will share your details with local authorities in your area of residence so they can assess your wellbeing and ensure your continued safety. However, in some circumstances your information may leave the EEA, such as when we work with third parties.
BetGold always makes sure that any transfers outside of such areas are carried out securely and in accordance with the applicable legislation. Some of the third parties that we use for storage and communications are based in the US. To consistently reach our legal obligations surrounding fraud, taxation and anti-money laundering, BetGold will need to keep your account information for up to 10 years after you close your account. We then securely destroy this information. You have a number of rights that you can exercise when it comes to your information.
These rights include:. The DPO will then investigate your complaint and investigate whether your information has been handled appropriately and in line with this privacy notice, our legal obligations and our internal policies and procedures. The DPO will then contact you regarding the outcome of the investigation and any steps that have been taken as a result.
If after raising your complaint with the DPO you are unhappy with the resolution to your complaint you can make a complaint to our lead supervisory authority, the Maltese Data Protection Commissioner:. We will review and update this privacy notice anytime there is a significant change to how we are using personal information and at least annually. If we make any changes to the privacy notice we will summarise these changes below. We may also contact you to notify you of any significant changes if we think this is necessary.
We have translated our privacy notice from English into the official languages of the countries that we provide our services to. We have done this to ensure that all of our customers are clear about how BetGold uses personal information. If there are any conflicts or inconsistencies between the translated versions of this privacy notice, the English version will prevail.
Some of the information we process about you, the customer, is necessary for us to comply with the legal and regulatory obligations that we have as a gaming company in a regulated marketplace, such as licensing requirements, responsible gaming and Anti Money Laundering AML Regulations. This information is processed in order to:. In addition, we ensure that information being shared is transferred in a highly secure way and we only share information that is absolutely necessary.
If you would like to exercise any of these rights, you should email our Customer Service Team on suporte betgold. In some circumstances we may request that you provide ID so that we can verify your identity. If this is needed we will let you know and explain the ID that we require.
Some of these rights only apply in certain circumstances, so if we are unable to action your request we will explain to you why. Where we rely on your consent to process your information you always have the option to withdraw this consent at any time. We rely on your consent to keep in touch with you to tell you about BetGold news, promotions and bonus offerings.
We only ever send marketing messages to you if you have given us your explicit consent to receive such messages. We collect this consent as part of the registration process, but you can control the channels that we contact you on and whether we contact you at all through your settings when you are logged into your account.
As a licensed entity, we have significant responsibilities in relation to responsible gambling. To assist, we utilise a system which flags patterns or behaviours exhibited by a player that could indicate problem gambling. When the system flags a player, our Customer Team review the account. They may then decide to contact a player to discuss their usage on the site and provide appropriate information in relation to problem gambling. We also use segmentation to split our players into groups based on their gaming behaviour.
We do this to help us understand how people use the product and to help us develop our marketing approach, including bonus offerings and promotions. If you are unhappy with how your information has been handled by BetGold the first thing you can do is raise this with our Customer Service either via live chat or by emailing suporte betgold. You can do this by sending an email to dpo betgold. The DPO will then look into your complaint and investigate whether your information has been handled appropriately and in line with this privacy notice, our legal obligations and our internal policies and procedures.
If you wish to see our full Betting Rules please click the link. Deposits are instant and BetGold do not charge for using this method. Enter your card details, deposit amount and select Deposit. Once complete, the amount will be instantly credited to your BetGold account. The card holders name must match the name registered on your BetGold account. Card deposits will appear on your bank statement as payments to LG Trading Ltd.
Some deposits may be processed via Mastercard SecureCode or Verified by Visa which are an extra level of protection used when making payments from your card. This may require you to enter a PIN number or password to approve the payment. This service is quick, easy and free to set up. Neteller is a secure and fast way to deposit funds to your BetGold account via an eWallet using your Debit or Credit card, bank transfer and many other types of deposit methods.
Deposits are instant and BetGold does not charge for using this method. To transfer funds, click on the red Deposit button and select Neteller as your deposit method. On the first deposit you make you will be required to enter your digit Neteller account number or Neteller email address and 6 digit Neteller secure ID, as well as your deposit amount.
After selecting Deposit, the amount will be instantly credited to your BetGold account. When you have made a deposit, your digit Neteller account number or Neteller email address will be stored on your account, you will not be required to enter this again. The name and email address you have registered with Neteller must match exactly the name and email address registered on your BetGold account. To open a Neteller account or for further information, please visit www.
Neteller is not available for German players. Skrill is a fast and secure method of funding your BetGold account via an eWallet. To transfer funds to your BetGold account, click on the red Deposit button and select Skrill as your deposit method. Enter your deposit amount and select the Deposit button. You will then be directed to the Skrill website where you will need to log into your personal account and confirm your payment.
Skrill has a 'Remember me' option that will allow you to complete online purchases easier and faster but keeping your personal and financial information secure. When making your deposit you may select to stay logged in for future deposits on the same browser and device by clicking the 'Remember me' tick-box. Once you opt-in to stay connected, you will no longer need to login to your Skrill account when making subsequent deposits. This is instead of having to re-enter your Skrill account details each time you deposit.
See Skrill 1-Tap for further information. The name and email address you have registered with Skrill must match exactly the name and email address registered on your BetGold account. To open a Skrill account and for further information about using this depositing method, please visit www. Paysafecard is a secure and fast way deposit funds to your BetGold account.
My Paysafecard is an online payments account which will store all of your paysafecard vouchers. The combined value of your paysafecard vouchers can then be used to deposit quickly and safely by simply entering your my paysafecard username and password. To make a deposit via your my paysafecard account, you will need to click on the red Deposit button and select Paysafecard as your deposit method. Enter your deposit amount and select Deposit. You will then be directed to the paysafecard website where you will need to enter your my paysafecard account details and confirm your payment.
Once complete, the amount will be credited to your BetGold account. To locate your nearest outlet, or for further information about My Paysafecard, please visit www. To transfer funds to your BetGold account, click on the red Deposit button and select ecoPayz as your deposit method.
You will then be directed to the ecoPayz website where you will need to log into your personal account and confirm your payment. The name and email address you have registered with ecoPayz must match exactly the name and email address registered on your BetGold account. Trustly is a fast, simple and secure method of funding your BetGold account. To transfer funds into your BetGold account click on the red deposit button and select Trustly as your deposit method.
Log into your online bank account and confirm the deposit. The funds will then be transferred into your BetGold account. AstroPay Card is a fast and secure method of funding your BetGold account via a virtual prepaid card.
Deposits are instant and BetGold apply no charges for using this method. To transfer funds, click on Deposit and select AstroPay Card from the list of available payment methods. After selecting Deposit the amount will be instantly credited to your BetGold account.
The name registered on your AstroPay Card account must match the name registered on your BetGold account. To purchase an AstroPay Card or for further information, please visit www. Neteller is a fast and secure method of funding your BetGold account via an eWallet using your Debit or Credit card, bank transfer and many other deposit options. To transfer funds, click on Deposit and select Neteller from the list of available payment methods.
On your first deposit you will be required to enter your 12 digit Neteller account number or Neteller email address and 6 digit Neteller secure ID, in addition to your deposit amount. When you have made a deposit, your 12 digit Neteller account number or Neteller email address will be stored on your account, therefore you will not be required to enter this again. The name and email address you have registered with Neteller must match the name and email address registered on your BetGold account.
To transfer funds, click on Deposit and select Skrill from the list of available payment methods. You will then be directed to the Skrill website where you will need to log into your account and confirm your payment. Skrill also offers a 'Remember me' feature which allows you to complete online purchases easier and faster while keeping your personal and financial information secured. Once you opt-in to stay connected, you will not need to login to your Skrill account when making subsequent deposits.
The name and email address you have registered with Skrill must match the name and email address registered on your BetGold account. To open a Skrill account or for further information, please visit www. Ecopayz is a global online payment provider, that allows you to send, receive and spend money in a safe, flexible and convenient way.
Opening up a new account is quite easy and shouldn't take more than a couple of minutes. You simply need to enter www. You have to fill in your personal information name, address etc. You can easily top up your eco account through a credit or debit card, a local bank deposit or an online bank payment. Enter your deposit amount, CPF and select Deposit. You will then be issued with a ticket which you can use to complete your payment via your online banking, over-the-counter at any Brazilian bank or via an ATM, Post Office, Lottery Kiosk or Retailer who accepts Boleto payments.
When transferring funds via online banking, the name registered to your bank account must match the name registered on your BetGold account. Banco do Brasil is a fast and secure method of funding your BetGold account using your online banking. This payment method is available to customers in Brazil. Deposits are processed quickly and BetGold apply no charges for using this method. To transfer funds, click on Deposit and select Banco do Brasil from the list of available payment methods.
Enter your deposit amount, your CPF and select Deposit. If you are using a web browser to deposit you will then be transferred to your bank's website in order to log into your account and confirm your payment. Once complete, the amount will be credited to your BetGold account upon receipt. If you are using a mobile device to deposit, you will be provided with the recipient bank details and a reference number.
Click Perform Transfer to be directed to the Banco do Brasil website in order to make your payment using the bank details provided. The name registered on your bank account must match the name registered on your BetGold account. Bradesco is a fast and secure method of funding your BetGold account using your online banking. To transfer funds, click on Deposit and select Bradesco from the list of available payment methods. Click Perform Transfer to be directed to the Bradesco website in order to make your payment using the bank details provided.
You will then be transferred to your bank's website in order to log into your account and confirm your payment. Caixa is a fast and secure method of funding your BetGold account using your online banking. To transfer funds, click on Deposit and select Caixa from the list of available payment methods. You will then be provided with the recipient bank details which should be used to make your deposit.
Click the Transfer button in order to be directed to the Caixa website to log into your online banking and submit your payment. Santander is a fast and secure method of funding your BetGold account using your online banking. To transfer funds, click on Deposit and select Santander from the list of available payment methods. Click the Transfer button in order to be directed to the Santander website to log into your online banking and submit your payment.
Pay4Fun has recently been established as the leading payment e-wallet in Brazil. Pay4Fun connects customers, merchants and local banking services together in the most efficient and cost effective manner so everyone can benefit. To make a deposit on the BetGold website go to deposit and select Pay4Fun from the list of avaialble payment methods.
BetGold apply no charges for using this method. One of the coolest features of Ecopayz is the easy-to-use ecovoucher. Like the name implies, it is a voucher, similar to a paysafecard, that is used to quickly fund your bookmaker account.
Simply find a retailer and buy one with no added charges. Upon hitting the confirm button, your balance will be credited with the chosen amount. Innovapay wallet is an e-money transfer service used to transfer funds to and from merchants. Innovapay pin is a prepaid online payment method based on vouchers with a 16 digit PIN code customers can only purchase vouchers from their Inovapay wallet.
Purchase online at your favourites international websites, using your preferred local payment methods in your currency. For more information and to register go to www. VCreditos is an intuitive, agile and secure platform for transferring credits on the best sites on the market.
Deposit quickly and securely through your preferred bank or Neteller. Transfer to your favorite website with just one click and earn additional credits for each transfer. Redeem your credits without additional fees, quickly and safely. To deposit from a bank to VC is immediate but may take up to 30 mins for confirmation.
MuchBetter is a revolutionary award winning payment app. The eWallet lets you store, send and move money securely and quickly. If you have deposited by Credit or Debit Card, all withdrawals will be processed to the same card where possible.
BetGold do not charge for using this withdrawal method. Card withdrawals will appear on your bank statement as receipts from LG Trading Ltd. Fill in the details and click Withdraw. Where we are unable to withdraw back to your Card, funds will be returned to you via Fast Bank Transfer to the name registered on your BetGold account.
Where a Fast Bank Transfer withdrawal is necessary, you will be prompted to submit your bank details when clicking Withdraw. Please refer to the Fast Bank Transfer section for further information. If you have deposited by Neteller, all withdrawals will be processed to the same Neteller account. In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Neteller as your withdrawal method.
Once funds have been withdrawn to your Neteller account, funds can be cashed out via Bank Wire, Cheque or onto a Neteller Prepaid Mastercard. If you have deposited by Skrill, all withdrawals will be processed to the same Skrill account. In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Skrill as your withdrawal method.
Once funds have been withdrawn to your Skrill account, funds can be cashed out via Bank Wire or onto a Skrill Prepaid Mastercard. If you have deposited funds via a My Paysafecard account, you can withdraw via Wire Transfer. Alternatively, withdrawals can be processed back to your my paysafecard account. In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Paysafecard as your withdrawal method.
In order for your withdrawal to be successful, the name and email address on your BetGold account must match the details on your My Paysafecard account. Ensure that your withdrawal amount is within the limits available on your My Paysafecard account or verify your My Paysafecard account to benefit from increased limits.
Where you have used your My Paysafecard account to make a deposit, BetGold reserves the right to refund all withdrawals back to your My Paysafecard account. If you have deposited by ecoPayz, all withdrawals will be processed to the same ecoPayz account. In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select ecoPayz as your withdrawal method.
If you have deposited by Trustly, all withdrawals will be processed to the same Trustly account. In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Trustly as your withdrawal method. Choose a payment method and click Withdraw. BetGold will not apply any charges for withdrawals made by Neteller. Once funds have been withdrawn to your Neteller account, funds can be cashed out via Bank Wire, Cheque or paid in some countries onto a Neteller Prepaid Mastercard.
In order to request a withdrawal by Neteller, select the Services menu and select Withdraw. If using mobile, this can be located via the Bank section available in the top right hand corner of the screen. BetGold will not apply any charges for withdrawals made by Skrill. The funds will be credited to you within 24 hours of your withdrawal request.
Once funds have been withdrawn to your Skrill account, funds can be cashed out via Bank Wire or in some countries paid onto a Skrill Prepaid Mastercard. In order to request a withdrawal by Skrill, select the Services menu and select Withdraw.
Withdrawals are available through your bank account, or by sending money to your Ecocard. You can also create a virtual variant of the Ecopayz card, for online purchases, for a one time charge of 1. Make withdrawals with VCreditos through your preferred bank or Neteller. Convert your credits instantly with clear and competitive rates. For more information go to www. Users can withdraw funds transferring their balance to their own bank accounts. Make withdrawals with MuchBetter through the www.
For futher information visit www. If you have deposited via bank transfer, all withdrawals will be processed by bank transfer. Withdrawals will be credited to your account within working days of your withdrawal request. Where your deposit payment method does not support withdrawals, the funds will be processed to you by bank transfer. These will be issued in the name as registered on your betgold account. Where a bank transfer withdrawal is necessary, you will be prompted to submit your bank details when clicking Withdraw on the Services menu.
Click on www. A couple of questions will need to be answered, such as the email address that was used at registration and date of birth. If the email address has been changed please contact customer services. The email will contain your username and a link to click to help you reset your password. The new password that is being created will need the following:. If you have forgotten your user information, please contact support through our live chat, or alternatively please send an email to suporte betgold.
This can be caused by an error, but make sure the following has been completed:. If you have not received the email, please contact customer support. Once logged into your account, you will be able to enjoy playing our large variety of games and bet on sports.
You will be able to:. The username cannot be change d once it has been chosen during the registration process. It is also not possible to open another account in your name as policy dictates that it is only one account per customer. Players who have multiple accounts will not be granted bonuses and the duplicate accounts will be closed.
Apart from your contact number, your personal information can only be changed by customer support. If you believe that any of your personal information is incorrect or out of date, please contact suporte betgold. It is very important to make sure your account is secure and safe. Ensure that you:. In the very unlikely scenario that your expectations have not been met, please feel free to register a complaint.
Please do so by emailing suporte betgold. Screenshots and any documentation will help speed up this process. This will then be dealt with in a timely manner. You will need to be logged into your account on the website to be able to make the deposit. Your balance is displayed in the top right of the page after you have logged in. Please look at our payment page for more details about the limits and supported currencies. Deposits on the site are promptly dealt with except boleto that CAN take working days.
Therefore, the balance in your account will be updated immediately once the transaction has gone through. We will not make any commission on any payments. Some providers may charge a currency exchange commission or a transfer commission. If the account is not registered to you, you will not be allowed to deposit as the account holder must match the account.
Any attempts to use a 3rd party payment method will be cancelled, even if the owner has given permission. This could be for several reasons, including reaching your deposit limit for your account, the details that have been entered are incorrect or there might not be enough funds in the account that is being used to deposit.
Please check your payment method for sufficient funds. If you believe you have made a deposit in error, please contact suporte betgold. More than one deposit method can be used to deposit into your account as long as the accounts are all registered in your name. The username and currency that are chosen at the registration cannot be changed. Some details that have been entered can only be changed by contacting suporte betgold.
Only one account is allowed per person. You are only allowed one account per person. Any additional accounts will be closed immediately. Any additional funds in secondary accounts may not be returned. This cannot be done. You need to register an account before placing any bets or claiming any bonuses. We are required under our licencing conditions and other regulations to ensure that we satisfy ourselves with the source of funds being deposited through our website.
Documentation is required so we can verify that the person playing is the person who they say they are. This is for your protection. If documentation is not provided when asked for the account will be suspended. We may request to know additional information on the source of the funds deposited and ask for suitable documentation as proof. These could include a recent pay slip, bank statement, or other proof of income.
These will be regarded as strictly confidential and will be in accordance with all applicable customer data protection legislation. If any problems are encounter while uploading documents, please contact Betgold Support. If you are experiencing any technical issues, please provide as as much of this information as you can to help us identify any potential problems.
We may ask for any of the following:. Once you have all this information forward it toss suporte betgold. Additional verification is required periodically to show source of funds. These may include pay slips bank statements etc. All documents that are required must be valid at the time of sending, in colour, legible, unedited and complete to show the whole document.
They can also be sent to suporte betgold. You must be logged into your account. Once in the withdrawal page it will show you the methods that are available to you to withdraw. Select your preferred method and choose the amount you want to withdraw and personal details that are asked for by each individual withdrawal method.
Note any additional or outstanding KYC documentation will be required to complete the withdrawal. Failure to provide will cause a delay to your withdrawal. All withdrawals will be processed back to the method that the deposit was made, for instance the Account Pay4Fun used for a deposit will be the same one that the withdrawal is sent to. All withdrawals take between 1 and 5 banking days once all documentation has been verified.
Free bets cannot be withdrawn and can only be used to place bets. The minimum stake is 10 cents. The maximum depends on which sport and types of bet are being used to bet with. This happens when the stake is below the minimum stake or above the maximum stake.
Bets are normally settled within minutes of the result being published. Bets on tournaments eg the football World Cup, Wimbledon Championships etc are settled at the end of the tournament or once the result is published. If you think your bet has been settled with the incorrect outcome, confirm the result then check in the betting rules to certify that the bets should be settled as you believe a win.
Once you can confirm this contact suporte betgold. Bets can be cancelled or voided according to betting rules of the sport in question or with the general betting rules. If this has happened contact suporte betgold. This can be accessed by clicking your name in the top right once you are logged in.
At BetGold, we believe that customers come first as without customers we have no business. This is why we have a dedicated team of professional support agents ready to answer any questions or inquiries you might have. The BetGoldcustomer service team will reply to you as soon as possible. If you have any questions or concerns, please feel free to contact us via the LiveChat feature.
Alternatively, send us an email at suporte betgold. BetGold is a creative and ethical iGaming operator. We use next-generation technology, design flair and premium customer service to showcase to our players the best experience on the market. BetGold has offices across the world and is made up of a team of skilled and dedicated individuals with extensive experience, with the sole aim of offering its customers the best possible experiences in online gaming.
We have worked hard to create a product that maintains the highest technological and security standards, alongside the most varied range of betting markets, the best odds and the latest games. We hope it will be an exciting ride though the BetGold site. We know how important customers are, therefore, we have a friendly customer service team that is on-hand to help you with all your requirements. We want to provide you with a quality and fair service.
The dedicated customer service team are committed to ensuring that our players enjoy their stay at BetGold. There are many reasons to make BetGold your favourite online gaming site these include huge coverage of sports and events, live in-play betting, a breath taking range of slots, cutting edge live casino, fantastic promotions, fully secure and protected payments and withdrawals and of course a totally responsible attitude to gaming.
If you have any questions, concerns or suggestions for improvements then please feel free to contact our support team via the live chat facility. Alternatively, you can contact us at suporte betgold. Do you seek a golden future? Here at BetGold we are always prospecting for bright, ambitious and talented people from all backgrounds and from a range of different sectors. Diversity and experience from other industries will help us and our existing employees grow.
We judge everyone on their individual merits and what they canbring to our organisation to help push us forward to be the go-to place for gaming. We are a genuinely global company operating in different markets, which is why we have a genuinely international team with a cosmopolitan outlook.
We are a fast-growing and well-funded company always looking for the best talent to join us, making this an exciting, even thrilling place to work. We look after our staff very well, not only in renumeration but with a number of team evenings throughout the year and many more fun times away from the office. You will find us a fun, friendly team who believe in working hard with a smile on our faces.
If you would like to be part of a great, winning team in anything from customer service to marketing, tech support to finance, compliance to sports book management, bright people are always welcome. If you want to strike gold today, please send your CV with a covering letter tocareers betgold. Join now. Personal Information. Language: English. American Decimal Fractional. Odds: Decimal. Feb 5 Fri, Today's Events.
Contact Us. Top Events. Basketball Latvia-Estonia League. Ice Hockey. Table Tennis. Football 7. Brazil - Serie A 2. Mexico - Liga MX 1. Colombia - Primera 1. Argentina - Primera Nacional Play Off 1. Mexico - Liga MX Women 1. Costa Rica - Primera Div Women 1. View All. Daily Matches. Top Leagues. All Leagues. Basketball Sort By: League. Sort By: Time. NBA 2. Money Line. Total Points. NCAAB Euroleague 5. Germany - Bundesliga 1. France - Pro A 2.
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Serbia - First League 1. Game Odds. Friday 5 February. Rakvere Tarvas. KK Parnu. O U No events were found. Betting Slip. Bet Slip Your bet slip is empty. Click on any price to add a bet. When odds change for selections already added to the Bet Slip. Accept all odds changes. Accept only better odds. Do not accept any. Single Combo System Teaser. Retain Selection. Number of bets 0 Stake 0. Odds have changed, please accept. Place Bets.
Accept Changes. Clear all. Off On Show only Cash Out bets. YourBet Add two or more selections to place YourBet 1. Casino Games. Chat with us , powered by LiveChat. Guards for Minors Internet and gambling laws forbid the use of BetGold for anyone under the age of Keep your username, password and bank details concealed and out of reach of minors. Player Protection To use our site safely the customer should be in a balanced state and not be emotionally compromised.
Setting Limits BetGold wants you to enjoy our site and gaming activities, which is why we have a range of tools to keep you safe and use our site as a form of entertainment. The tools that BetGold have to offer our players are as follows: Deposit Limit: This allows you to set a limit on the amount deposited into the player account during a specified time frame, which means you will never deposit more than is absolutely necessary.
Loss Limit: Limit: A loss limit safeguards you from losing more money than you would be willing to lose. Session Limit: You can set a limit to inform you of the time spent browsing our amazing array games online. Reality Check: This is your very own personal reminder. Identification Details shall refer to details required to complete the registration process. Inactive Account is an account registered with the Company in line with Section 4 of these Terms and on which no record of any login or logout is registered for a period exceeding 12 months.
Play means any real money purchase of one of our RVG Games for the purpose of online betting. Player means any person over the age of eighteen holding a valid Player Account with The Company for the purpose of betting online;.
Some of the games are available for free play. Such free play allows access to games without the requirement to place any wagers and without the possibility of making any profit. These free-play games are also available to persons who are not registered Players.
The provision of such games is strictly for users who are 18 years or older. Players who play for free, acknowledge that no real-money profit will be made from such play. Play for fun shall not in any way contribute to wagering requirements related to bonuses.
Persons who wish to make use of the games provided by the Company excluding games in Section 3 must complete the registration process. Players registering an account on this Website must be 18 years or older or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to the Player.
If underage Players manage to open accounts, for example, by providing false details on registration, deposits are returned to the underage Player on the same method that deposits on the account were made where possible. No winnings shall be paid, and the account will be closed. The Account Holders must not be permanent residents of countries which are considered as Prohibited Territory by the Company.
The Company has mechanisms in place to prevent persons registering from these territories. In the event that a Player circumvents these mechanisms and is found to have registered from a Prohibited Territory, the account will be closed. Players are only allowed to have one active account on each brand operated and managed by the Company. If it results that a Player has managed to create a Duplicate Account or Multiple Accounts, any winnings on either account may be forfeited and all or any of the accounts may be closed.
Employees, their immediate families and members of their household shall not open a personal account on any of Genesis' brands or use any of the services provided, during their employment with the Company and for the six months following termination of their employment.
The Player is to notify the Company should any of the details provided at registration stage change. The Company retains the right to request documentary proof of any changes notified. On successful completion of the registration or verification, the Player will be able to use his account within the parameters set out by these Terms.
The Company shall determine circumstances where Identification Details are to be verified. Without prejudice to Clause 5. The Company reserves the right to request notarised documents in exceptional circumstances. Until complete and the provided details are verified the account is considered a temporary account. A temporary account cannot be used for gambling for longer than thirty 30 days from the day of registration. After 30 days, the player can only use his account to request the withdrawal of any balance.
Deposits and withdrawals on temporary accounts shall be limited. Verification in cases where BankID is not complete shall be carried out on the basis of this Section of the Terms and Conditions. The Company may complete the whole or part of the verification process by carrying out background checks on the Player. The Company shall be under no obligation to inform the Player about such checks being carried out. The Company may use third-party companies to carry out the background checks on its behalf.
In cases where the Player is found to have provided False or Inaccurate Information at registration, the Company reserves the right to close the account and retain any funds. It may also delay the payment of any withdrawal request made by the Player until the completion of the verification process.
The provision of forged documents, of false documents, of documents not belonging to the Account Holder or of documents which have been tampered with in any way, shall result in the immediate closure of the account. The Company reserves the right to escalate such cases to the relevant authorities shall it be legally obliged to do so, or shall it deem such action appropriate.
The Company shall not permit the use of credit. The Company does not accept the use of credit cards which do not belong to the Account Holder. The Player hereby acknowledges that any suspicions raised in this regard will be reported to the relevant authorities and the Company shall comply to all requests for further information that these authorities make.
In accordance with applicable laws and licence conditions imposed on the Company to operate and provide its services, player funds are held in separate designated bank accounts. In the event of insolvency, these funds would form part of the assets of the business and are not protected. The Company reserves the right to block deposits from being made on the account. While the Company makes sure that such occurrences are kept at a bare minimum, it could not guarantee the instant success of deposits.
Wagering requirements apply to bonuses and bonus winnings. Only on completion of the wagering requirements are bonus winnings converted into real-cash and become withdrawable. Should the player opt to make a withdrawal of his real money before the wagering requirements are fulfilled, the whole bonus amount as well as any winnings made from bonus money will be deducted from the account balance before any such withdrawal is processed. If any bets are placed with bonus balance, then the bonus cannot be cancelled by the player.
Those Credentials shall not be disclosed to anyone and shall only be used by the person who signed up for the account. In the event where the account is found to be used by someone other than the registered Account Holder, the account will be closed and funds on account may be forfeited. The Player must also refrain in carrying out abusive activity which includes abusing exchange-rate fluctuations and withdrawing funds without wagering them.
The Player is expected to be courteous to other Players and representatives of the Company. Any transfer of funds between accounts is strictly prohibited and the Company shall not honour any request to move funds from one account to another, even in the event where these belong to the same Account Holder. Accounts shall remain the responsibility of the registered Account Holder. Any funds held in your Player Account do not accrue interest. You shall not treat the Company as a financial institution.
You fully understand the methods, rules and procedures of the Company and its services and Internet gambling in general. You understand that it is your responsibility to ensure that the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of The Company. It is your responsibility to make sure that you read and understand all the rules and procedures of the RVG Games on the Website s including without limitation, the Game Rules and the Game Procedures, prior to playing Real Money Play games or bets.
Available withdrawal options are clearly stated on the Payment Methods page. The Company may add or remove any withdrawal method at any point in time. The Company reserves the right to cancel any withdrawal and enforce a closed loop, or to ask the Player to withdraw to a bank account.
It is the sole responsibility of the Account Holder to pay and proceed with all necessary diligence in relation to taxes on any prize money, if and where these are applicable. The time for a withdrawal request to be responded to may vary based on the method and checks which are carried out beforehand. A withdrawal attempt should be approved or denied within five 5 days unless in exceptional circumstances where the Company is not yet satisfied with the result of the checks conducted.
The Company does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation by either one of the parties to these Terms. Withdrawal restrictions apply. Bonus money cannot be withdrawn unless it is wagered in accordance with the terms and conditions applicable to the specific bonus. Such withdrawals may be requested from our Player Support and are subject to checks and verification measures.
Applicable withdrawal fees to the individual payment methods available can be found here. Full terms and conditions related to the Welcome Bonus and to other casino bonuses in general can be found in separate Bonus Terms and Conditions. Bonus money together with any associated winnings can only be paid out once they have been transformed into real money by completing the stipulated wagering requirements or any other published requirements.
Dedicated bonus conditions may be published on the website with the launch of specific bonus schemes. In cases where the player wishes to transfer or withdraw the deposit money triggering the bonus, before fulfilling the wagering requirements, then the bonus amount and all winnings originating from the bonus money will be forfeited. Temporary campaigns and promotions may have special terms and conditions regulating them. The Company shall make the terms and conditions to such campaigns and promotions easily accessible to the Player.
The Company reserves the right to request the express consent of the Players before they can subscribe to these promotions and campaigns. In the event of Bonus Abuse, free bets, bonuses and entry to promotions will be revoked, denied or withdrawn. Players in Sweden who have an account on more than one of the brands operated by the Company, are only allowed one Welcome Bonus and this is awarded on the first account on which the Player deposits.
Unless otherwise specified, you must rollover the amount of your deposit and the corresponding Sports Bonus funds five 5 times before the funds in your Sports Bonus Account are transferred to the Sports Cash Account and a Withdrawal of these funds may be made. Unless otherwise specified, you must fulfil the rollover requirements within 90 days of the bonus being taken up, otherwise the funds held in your Sports Bonus Account will be forfeited.
Bets will only count towards rollover requirements once they have been finally settled. Any further realised gains stake and winnings exceeding the initial deposit amount, are credited to the Sports Bonus Account and continue to be subject to the remaining applicable bonus rollover requirements. Only once the roll-over requirements are met in their entirety, within the designated period of time, shall the Sports Bonus Account funds associated with the bonus be automatically transferred from the Sports Bonus Account to the Sports Cash Account and a Withdrawal of these funds may be made.
Unless otherwise specified, should a Withdrawal from the Sports Cash Account be requested while there are funds in the Sports Bonus Account, the balance of the Sports Bonus Account shall be cancelled and forfeited. Unless otherwise specified, you must rollover the amount of the No-Deposit Bonus awarded ten 10 times before the funds in your Sports Bonus Account are transferred to the Sports Cash Account and a Withdrawal of any of these funds may be made.
Free Bet 9. The Free Bet amount shall not be stake-returned. A Free Bet shall only be valid on specified bet types, sports, leagues or events — as stated in the specific promotion terms. No Free Bet may be used in portions. Any bet that satisfies the eligibility requirement to be awarded a Free Bet may not later be the subject of a Cash-Out.
Any bet the subject of a Cash-Out shall not contribute to any eligibility requirement to receive a Free Bet. If a bet contributing the eligibility of a Free Bet and a bet placed with the Free Bet cover opposite selections of one and the same event, any winnings shall be cancelled and forfeited. Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only for one Free Bet.
For example, if a customer places three singles, as one bet, they shall contribute to the eligibility requirement for only one Free Bet. Further, if a Customer places a system of three doubles and one treble, the bets shall contribute to the eligibility requirement for only one Free Bet. Any bets which contributed to eligibility requirement for a Free Bet shall not contribute to the eligibility requirement of any other offer.
Unless otherwise specified, any bets placed shall contribute to the eligibility requirements of a Free Bet first, before contributing the eligibility requirement of any other offer. Every game offered by the Company has a set of game rules which could be accessed from the game screen. The Company retains the right to stop offering a game. The Company has the right to limit, cancel and refuse bets in the case they are considered to be too large or if it is found that the betting pattern of the player takes place in such a way that the system is being abused of.
Unexpected technical problems or circumstances outside the control of the Company such as technical problems at third-party providers allows Us to cancel bets and give refunds to players. The Company cannot guarantee that there will be no faults or errors or that its services will be provided without interruption.
We are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the connection to our services. Refunds may be given solely at the discretion of the management. All reasonable steps shall be taken to ensure that wagers placed by Players are recorded immediately on the database. When making a limit less stringent, a cooling-off period applies.
When applying or increasing the strictness of a limit, it shall come into effect immediately. Please refer to the Responsible Gaming page for more information. The Company shall use its reasonable endeavours to ensure compliance with self-exclusions. In the event where this happens, the Company shall not assume liability for any losses incurred. Moreover, on detecting such circumventions, it will terminate the account and confiscate the funds thereon.
Persons who do not have an account but who wish to proactively exclude themselves from opening an account should email Player Support with their name, surname, date of birth. For Swedish Players, this could be done through Spelpaus services. When doing so, the Player shall clearly stipulate the reason for requesting the closure. For the purpose of this section, inactive accounts do not include accounts which have been closed proactively by the Company on detecting gambling issues on the part of the Player.
Provided that once the self-exclusion period lapses, the Inactivity Period commences days after the self-exclusion period expires. Fees will only be charged to an Inactive Account as long as that account does not go into a negative balance. If no login is registered within this day period, the Inactivity Fee starts applying from the 13th month of inactivity.
The Player will be informed about the incurrence of the Inactivity Fee prior to it being deducted from his balance every month. The Inactivity Fee shall continue to be charged for a maximum of thirty months. On becoming a Dormant Account, the Account Holder, is sent a final notice.
Where unexpected system flaws, faults or errors occur in the software or hardware used to provide the services immediate steps are taken to remedy the problem. In the event of a system malfunction, all unconfirmed bets are void.
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